Welcome to the mfiorista.com website (the “Site”). These terms and conditions (“Terms and Conditions”) apply to the Site, M&J Fiorista and all of its divisions, subsidiaries and affiliated operated Internet sites, which reference these Terms and Conditions. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality, if the same is unavailable after order confirmation notification. In the event that we are unable to supply all (the product or any substitute product to you at all), we shall notify you as soon as possible and refund your payment in full after the intended delivery date or date of communication about the same, whichever is later.
USE OF THE SITE
You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, to shop for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you. Content provided on this site is solely for informational purposes.
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section. During the registration process, you agree to receive promotional e-mails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.
Anything that you submit to the Site and provide to us, including but not limited to, questions, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
ORDER ACCEPTANCE AND PRICING
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
TRADEMARKS AND COPYRIGHTS
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code, and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under UAE copyright laws and international conventions. All rights are reserved.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions shall be interpreted and governed by the laws in force in Dubai, United Arab Emirates. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dubai, UAE in English and governed by Dubai law pursuant to the Rules of Commercial Conciliation and Arbitration of 1994 (Dubai), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dubai and is independent of either party. Notwithstanding the preceding, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of M&J Fiorista in operating the Site, your sole, and exclusive remedy is to discontinue using the Site.
Shipping and returns
Welcome to our Shipping & Returns policy.
We offer FREE SHIPPING on all orders over 160 AED in the UAE. For orders under 160 AED, the shipment fee will be priced 20 AED.
DISPATCH & DELIVERY
mfiorista.com ensures every purchase during its time en-route to you, from the moment it leaves the warehouse until the moment it’s delivered to your door. We require a signature for all delivered goods; once you’ve signed for your items, we are no longer responsible for them. If you’ve specified a recipient other than yourself for delivery (for example if the item is a gift), then you accept that evidence of a signature by the named recipient (or addressee) is evidence of delivery and fulfillment by mfiorista.com.
We aim to dispatch all items within 48 hours of receiving your order, Saturday to Thursday. All delivery times referred to above are estimates only, and we do not accept any liability for failure to deliver items within the stated delivery period.
OUR RETURNS POLICY
We’ve developed a reputation for quality and excellent value, and we are continually striving to improve further. It’s important to us that you are delighted with your purchase, so if for any reason you receive a defected product, we will gladly issue a refund as long as the item is still in the same condition you received it and you contact us within seven days of purchase and send it back to us within 7 days of receipt.
Please see below for a list of items we cannot accept returns on:
Fresh flowers, cut flowers, and generally any perishable items. We accept returns only on objects that are not perishable, only if they defect, or malfunctioning at the moment of reception.
If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card within 5 days from the request – please note that this can take several days to appear in your account and it is depending on the payment processor and your bank.. However, if you paid using our COD (cash on delivery) service, then we will refund your mfiorista.com account with store credit. Please allow up to 5 days for processing once we have received your returned item. Promotions and discounts will not be reimbursed.
CAN I EXCHANGE MY ITEM?
We don’t offer an exchange service as we want to make your return as efficiently as possible. We will directly issue you with a refund if you have paid with either a credit or debit card, or furnish your account with store credit if you paid COD for your order.